Terms of service

1. About Us

This website is operated by Pioneer Medical Europe Limited (“we”, “us”, “our”). By using this website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree, you must not use this website.

 

2. Website Use

You agree to use this website only for lawful purposes. You must not misuse the website by introducing viruses, attempting unauthorised access or disrupting functionality.

We reserve the right to suspend or withdraw access to the website at any time.

 

3. Product Information

We take reasonable care to ensure that product descriptions, images and prices are accurate. However:

  • Colours and packaging may vary.

  • Product information is for general guidance only.

  • Medical products should be used in accordance with professional advice where appropriate.

Nothing on this website constitutes medical advice. If you are unsure whether a product is suitable for you, please consult a healthcare professional.

 

4. Orders & Contract Formation

All orders are subject to acceptance and availability.

A contract is formed only when we confirm dispatch of your goods.

We reserve the right to refuse or cancel an order if:

  • A product is out of stock

  • There has been a pricing error

  • We suspect fraudulent activity

If we cancel your order, we will refund any payment taken.

 

5. Prices & Payment

All prices are shown in GBP and include VAT where applicable.

Delivery charges are shown separately at checkout.

Payment must be received before goods are dispatched.

 

 

6. Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays outside our reasonable control.

Risk passes to you upon delivery.

 

7. Cancellation & Returns

Please refer to our Cancellation & Returns Policy for full details.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Limitation of Liability

We shall not be liable for:

  • Indirect or consequential losses

  • Loss of profit, business or revenue

  • Delays outside our reasonable control

Our total liability shall not exceed the purchase price of the goods in question.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

9. Intellectual Property

All content on this website, including text, images, logos and branding, is owned by or licensed to Pioneer Medical Europe Limited. It may not be copied, reproduced or distributed without permission.

10. Governing Law

 


These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.