Pioneer Medical Europe Ltd Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.pioneermedicaleurope.co.uk (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as Device Information.
We collect Device Information using the following technologies:
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Cookies – data files placed on your device or computer, often including an anonymous unique identifier. For more information and how to disable cookies, visit http://www.allaboutcookies.org.
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Log files – track actions occurring on the Site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
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Web beacons, tags, and pixels – electronic files used to record how you browse the Site.
When you make (or attempt to make) a purchase through the Site, we collect certain information including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as Order Information.
When we refer to Personal Information in this policy, we mean both Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use Order Information to:
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Fulfil orders placed through the Site (including processing payments, arranging shipping, and providing order confirmations or invoices)
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Communicate with you
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Screen orders for potential risk or fraud
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Provide information or marketing about our products where you have consented or where permitted by law
We use Device Information to:
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Screen for potential risk and fraud (particularly IP address)
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Improve and optimise the Site (for example, analysing how customers browse and interact with the Site and assessing marketing performance)
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us operate our business and provide services to you, as described above.
For example:
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We use Shopify to power our online store – you can read how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
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We use Google Analytics to understand how customers use the Site – learn more here: https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
- We use Mailchimp as our email marketing platform. When you subscribe to our mailing list, your information is transferred to Mailchimp for processing in accordance with their Privacy Policy.
You can read more about how Mailchimp handles personal data here: https://mailchimp.com/legal/privacy/
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
We do not sell or pass your personal data to third parties for advertising purposes.
BEHAVIOURAL ADVERTISING
We may use your Personal Information to provide marketing communications we believe may be of interest to you.
You can opt out of marketing communications at any time by emailing:
📧 sales@pioneermedicaleurope.co.uk
You can also opt out of some targeted advertising services via:
DO NOT TRACK
Please note that we do not change our Site’s data collection practices when we see a “Do Not Track” signal from your browser.
YOUR RIGHTS (UK & EEA)
If you are a UK or European resident, you have the right to access, correct, update, or request deletion of your personal information.
To exercise these rights, please contact us using the details below.
We process your information to fulfil contracts (such as orders) or pursue legitimate business interests. Your information may be transferred outside the UK and Europe, including to Canada and the United States, in line with applicable data protection laws.
DATA RETENTION
We retain Order Information for our records unless and until you request its deletion.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, questions, or complaints, please contact us:
Email: sales@pioneermedicaleurope.co.uk
Address:
Pioneer Medical Europe Ltd